In this session, Faith Adams and Vinod Muthukrishnan explore how the collaboration between the customer experience and customer service organizations can help build a more holistic voice of the customer program, making it easier to achieve CX excellence.
While going through any transformation, you need to consider the impact on your employees and effectively bring them on the journey of transformation. Join us to learn about best practices for transforming your workplace (communities, spaces and technology) for the future, keeping employee wellbeing in mind.
Watch this to hear the results of a flash survey that provide real world considerations as to what future of work and the concept of hybrid work will look like as a result of the global pandemic.
In this session, Jacob Morgan, futurist and one of the world’s leading authorities on leadership, the future of work and employee experience, speaks about crucial skills and mindsets that individuals must possess if they want to be effective leaders in the future.
Listen in on how the integration of productivity tools with collaboration solutions is shaping the future of work and enabling remote work.