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work culture

How USGA and Facebook engaged their audience and workforce during the pandemic

By Ahead Thought Leadership

In this episode of our Thought Leaders Series Nazareth Vartanian, Director of Global Engineering & Operations at Facebook, and Navin Singh, Chief Customer Officer of the US Golf Association, share how they have kept employees, fans, and even stakeholders engaged and connected during this challenging time.

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workweek

The New Workweek

Stowe Boyd

Why should I be in the office? It’s not ‘because I told you to.’ That’s not the answer. – Tom Naratil, the president of UBS in the Americas Each technological...

research

Supercharge customer experiences through great agent support

Ahead Thought Leadership

Understanding the customer service agent experience and its impact on customers Creating great customer experiences starts with the agents who support your customers every day. Agents can’t create great customer...

productivity

How leaders use AI to predict the future of work

Kirsten Barkved

The future of work is already here. And it’s changed the modern workplace. Not that long ago, Artificial Intelligence (AI) felt like a concept that was “off in the distance.”...

workstyle

The ecology of work: growing resilient, growing wilder

Stowe Boyd

“You can’t endorse a top-down authority structure and be serious about enhancing adaptability, innovation, or engagement.“ | Gary Hamel, Bureaucracy Must Die Today’s CEOs are reacting to current economic, political, and...

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